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- 3 page paper for Zane- 6 page book review for Campbell- 6 page summary for Des Laurers - prepare 15 minute presentation for Des Laruers (powerpoint?) -Order contacts-File small claims paperwork against The Slumlord -Start reading for 423 -Study for 404 midterm -Shower! (and wash my hair)
-Clean the kitchen -Laundry!
-ASA Pot Luck Night -Workshops -Make flatcaps -Pack for the weekend -Organize guard stuff Current Mood:  overwhelmed
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So, on Monday I called Dell to find out when I could expect to get Mildred back. They looked and told me that I would have her back no later than this weekend. Cool. I was kind of hoping to get her back by Friday, but they did say the weekend and when she didn't show up on Friday that was just fine. Until I get a phone call at 7:30 PM Friday night from FedEx saying I had a package ready for pick up. They said that I was not currently living at the address the package was shipped to. Anyone want to guess what address they sent it to? If you guess the fucking hell hole, you'd be right! Luckily they didn't just LEAVE her there, and whomever they spoke with told them that I was not living there. So I get to drive my happy ass down to FedEx (45 minute drive, btw) to pick her up. Before I leave this morning to get her I decided I would call Dell and let them know how much they fucked up. I picked up the phone to call them at 8:00 AM. First I cannot get their automated system to direct me to Customer Service. I finally say fuck it and connect to tech support. 15 minutes later tech support picks up, I describe the problem (just to make sure I'm contacting the right person) and they transfer me to Customer Care. I proceed to wait another 15 minutes for Customer Care to answer their phone. They tell me that this is a technical support issue and transfer me back to tech support. Tech support answers 15 minutes later with the response that this is a customer care issue... as I'm asking to speak to a manager they send me back to customer care. Another 20 minutes on hold and Customer Care picks up. I immediately ask for a supervisor. They inform me that they need a little bit of information in order to put me in queue for their manager. Fine. I describe the problem AGAIN. They say, "I'm sorry ma'am, this is a technical support issue." Before I can get a word in edge wise they transfer me back to technical support. Technical support FINALLY answers their phone (30 minute wait this time) and I REFUSE to say a word until I talk to a manager. I finally ger a manager on the phone who tells me this is a customer care issue, and that this is what they will need to do. She proceeds to give me the name of the form that needs to be completed and tells me how to take care of the issue. Then she transfers me to the head of the queue for customer care. They answer on the second ring. I speak with the person who answered the phone and tell her I'd like to talk to her supervisor. She puts me on hold ofr about 30 seconds, comes back and says that her manager is on another call and it will be a little while. If I would just give her the information she could start processing the issue. So I give her the information. And she imediately pulls up the correct form and takes care of my issue, no questions asked, no transfering me back to tech support. At 9:30 I get off the phone and head down to the valley in order to pick up Mildred from FedEx. I get there and there's no line whats so ever... also no one standing at the counter. I call out and a service representative comes out to help me. He assures me that my package is in the warehouse, just give him a minute to find it. He goes into the back ... comes back out, stares at the computer then goes back again. Five minutes later he comes out of the back and looks at the computer again, "It's not where it's supposed to be..." and goes in the back. Another 5 minutes and he comes back with my package in hand. "I'm sorry ma'am. I don't know why it was there, but here she is. Please sign here." Great. I sign for her and leave. Now I'm home. I'm getting ready to put the various pieces that I kept back into mildred. I put in my hard drive. Then open the back case to put my memory into it. ... and my daughter modem card is not there. WTF. So I pick up the phone to call Dell back ... again. I'm on hold for 20 minutes before they answer the phone. I get a technition and describe the problem. "I need to ask you a few questions, ma'am." Fine. Shoot. "How do you know the card is missing ma'am? Can you not connect to the internet? " No fucker, I can connect high speed, but I can't connect with dial up BECAUSE THE FUCKING CARD IS MISSING. "How do you know the card is missing ma'am?" Because I'm looking at the slot where it belongs and there's NOTHING THERE. "OK Ma'am. Is your computer heating up? Is it hot when you turn it on?" No... why are you asking? "Becuase sometimes missing hardware can cause the computer to overheat." I'll buy that if what's missing is the fucking fan, not if it's the fucking modem that's missing. Whatever. "OK Ma'am. Thank you for being hold. [ sic]. I will send you a box so you may send your system into the depot so we can repair this issue." Oh no no no no no. I do NOT want to send my system into the depot. I JUST FUCKING GOT IT BACK. You can send me the card to here. I do not need a technition. I do not need your help. She will NOT be returning to your depot for this problem. "If you send it into the depot ma'am, we can run extensive tests on your system." NO fucker. Send me the card and we'll be done. "OK ma'am please be on hold." He comes back "Can you connect to the internet ma'am?" Yes, I can connect wirelessly. "I would like to remotely connect to your computer in order to check your system, please." Um no. Let's not and say we didn't. 1) I've got senstive information on my computer, and you do not get to have access to it. 2) You dumb asses fucked her up the last time you connected remotely. I will not allow you to connect to her. All I need is the chip. "Ok ma'am. Please hold." He comes back. I will be shipping you the card directly. Please hold while I set up this dispatch." He puts me on hold, comes back and we go through the process of setting up the dispatch. "Before you go ma'am, my manger would like to speak with you." GREAT. Let me talk to him. I explain the problem to the manager and he's very appologetic for the entire issue. And assures me that from now on he'll be handling the case personally. Thank you for chosing Dell. Tags: computer, dell
Current Mood:  angry
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So the Qualx Services guy came out today with the new motherboard and a/c adapter. He was supposed to come between 1-3 PM. He called at noon to say he was in the area and find out if I was avaliable. I happened to be home, so I told him to come by. He came in, sat down. Tore mildred apart into a million different pieces. Cleaned her a little bit since she was dusty inside. Tried to get the daughter modem chip off the bottom of the old motherboard, but couldn't. So he, after talking to me, decided he'd order a new one from Dell and have it shipped straight to me so that I could install it myself. Which was totally fine. He put Mildred back together, put the battery back in, and pressed power. Nothing. So he checked the power status of the battery, which was full. We plugged her in and found that the light on the adapter turned off again as soon as she was plugged in. Damon took her apart again and built her back up, just to double check that he'd done nothing wrong. The problem persisted. He's seen this problem once before. They gave him 3 different motherboard/adapter combinations to try and got no where. So he decided that the best bet was to send Mildred into the depot and let them try to fix it. Worse comes to worse and they can't fix it, what they'll do is send me a whole new system. I get to keep my harddrive, my battery and my adapter This will take 3-5 days. Which means that I, more than likely, get to go for another week through school withuot a computer. He called Dell for me. He talked them through what happened and what needs to be done. They're sending me a box. I'm sending them mildred. I want my computer back! Tags: computer
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Last weekend I had a sinking suspicion that I should back my computer up. I hadn't done it in a while, and it felt like the thing to do. Did I do it? Of course not. Why would I ever listen to my premonitions that are generally correct? On Sunday night I didn't sleep well. I fell asleep at 2:30 AM. My alarm clock goes off at 5:45 AM. I made it through the day with the help of my friend caffeine. I got home, scarffed my dinner and headed for my bedroom. I've been playing this ridiculous game called Farm Frenzy. It gives you a number of items that you need to create with animals that you need to purchase. For each level there are three possible awards - gold, silver and complete. In addition there are approximately 15 other awards that you can win. I've been on a mission to earn all of the awards and get a gold on each level. So before bed I decided that I would play for 30 minutes (note that I get home from school/work around 7:30) in an effort to earn a gold on a few levels I'd used to earn other awards. I'd been playing for 27 minutes (as noted by the clock in the corner of the game) when my computer went "chunk" and died. I tried to power back up. Nothing. Not a light, not a flicker, not a sound. I unplugged the power cord, took out the battery, pressed the power button for 10 seconds, then plugged the power cord back in and attempted to turn it on again. Nothing. I glanced down at the surge protector that I had Mildred plugged into. It hadn't tripped. So I sighed, grabbed my spare power cord and moved to the living room to try it there. Still nothing. So I unplugged her again, discharged the power, put the fully charged battery back in and pressed power. Nothing. I'm guessing it's something to do with the power supply in my laptop. Well, obviously it is, but you know the actual power supply on the motherboard. By this time it was 8:45 and I was more than ready to be in bed. However, I use my laptop to keep my notes. I type much faster than I can write by hand. I also am taking 3, 3 hour classes. I have no desire to hand write notes for that long. Not having a laptop is not really an option for me at this point in my life. It is also the only computer I have in Southern California. Back home I have a lovely desktop named Sage. Down here it's just me and Mildred. So I gave in and called Dell. I'm still under warranty. What's the worst they could tell me? I have to buy a new computer. I doubt that. They're pretty good at fixing things... like when my hard drive died, or my keyboard stopped working, or my touch pad no longer functioned, or the hinge on my monitor snapped, or the palm rest got messed up, or I cracked my mother board, or the quick function keys stopped functioning. I called Dell. They walked me through the same solutions I had already tried. Then asked a question that I hadn't even thought about. "Is the indicator light on your adaptor on?" Well... there's a light ... I know this outlet works so I would assume so, but let me check. I flip the power pack over. No light. I glance at my other adaptor. No light. Huh. So I tell him so. "Ma'am. I believe that your mother board has died. Give me 5 minutes to research this situation please." So he puts me on hold for 20 minutes (which is obviously equivalent to 5 in some Indian languages). "OK Ma'am. I'm shipping a mother board and new adaptor to you. A technician will call you when they receive the part and set up an appointment to come to your residence and repair the problem. It will take 3-5 days for the part to arrive. Please confirm your shipping address..." I go through the whole shipment process, get the number for Qualx Services (their technicians), and hang up. Glancing at my phone I realize the whole ordeal took less than 30 minutes. The shortest amount of time I've ever spent on the phone with Dell. With the least number of interruptions by the tech, and the least grumbling from Dell because I've already tried their quick solution problems. It required no escalation to the third or fourth tier of customer support. There were no accusations that I had been abusing or mishandling the computer. They didn't argue with me and try to insist that I had to send my laptop into them for repairs (when I paid for an onsite tech in my contract). I spent 0 time "in queue" waiting for technical support. It was quick, simple and clean. Hopefully by Monday I'll have a working laptop again. I hope so. I'm not looking forward to a weekend with out my computer. Though I suppose it would make me do more reading (as if the 350 from last weekend wasn't enough). Then again it would be difficult to write the two papers that I probably should write this weekend. If it comes down to it I'll write them by hand, then bring them to campus and type them here. I just hope it doesn't come down to it. That's a pain in the ass. Tags: computer
Current Mood:  tired
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I had a series of dreams last night. Dream 1 Joan, Stevie and I were going out. They were in the bank. I went outside to get something from a vending machine. A bunch of punks drove up and started talking to me. I convinced them that robbing a vending machine outside of a bank with ATMs facing them was a dumb idea and they would easily be caught. They decided that was a great idea. Then one decided he needed to ask me out repeatedly. And didn't stop even as Joan, Stevie and I were driving away. Dream 2 A bunch of people I knew (though no one I actually knew) went out to a pub(?) for the afternoon/evening. Me and one of the guys there decided we were bored with the group and the pub so we moved onto a different one. The group followed us. So we moved on again. Then we reached a bar that forced us to open a tab. We put like a 20 dollar limit on our tab. We were stuck there when the group found us again. Eventually I passed the tab onto someone else and we escaped again. Dream 3 A group of people had gone to a cabin for the weekend. We were all hanging out. Some people left early some stayed later. I was in the later group. Me and some guy ended up driving home together and getting lost. .. and some how the barbaque that was in the back fo the truck fell out of it and we had to stop and pick it up. Dream 4 A giant bunch of people (mostly girlscouts, but a ton of older brothers had been conned into going... and by older broughers I mean 25-30 age). We were all coming home on a bus. Bus got to my housing track and got lost. Driver refused to listen to directions from me or my dad, but instead took them from Elizabeth. Which meant we ended up four wheeling it through the middle of the park in a bus. Which almost worked. Til we got stuck coming off the curb right in front of my house. Tags: dreams
Current Mood:  confused
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December 30: *Drove up to Joan's House in Arcata *Went out to dinner at a local brewery *Came back to Joan's house and played Mario Kart on Joan's Wii. I found it was awesome December 31: *Went to Wedding Rock - Joan totally Starfished a wall because she was wearing a camo jacket *Wandered down to a beach *More Mario Kart *Watched Goonies and Snatch January 1: *Played Mario Kart all day *Watched Casino *Then went to the Casino near Joan. I won $1.86 at the penny slots January 2: *Went to the beach with Luigi, Joan, Stevie and Randi *Wandered the plaza with Stevie, Joan and Randi *Had girly night with nail painting and makeup *Went to the bar with Stevie, Joan and Randi *Joan got DRUNK *Danced with Joey and ... AJ(?) *Helped Joan get home in her drunken state January 3: *going to to breakfast at Golden Harvest *Driving home EDIT: Photos will be posted to Picassa and then linked here when I get home. Tags: friendship
Current Location: Arcata, CA
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Thank you to my Sugar Daddy for the ticket to dickens. I had a wonderful time. It was spectacular to see everyone again. I am feeling less faire deprived. Particularly since Blushie, Angela, Sara and I sat at a food table and giged for a good 30 minutes while we were there. I think we entertained 3 teenagers for quite some time. That would be my first dickens fair and I thrououghly enjoyed it. I want a pretty dress! Like Carolyns. With the pretty and the buttons and the pretty. And a wonderful hat with some sort of dead animal on it. Becca, Sara, Angela and I spent a good chunk of time in the hat booth trying on hats. THey were awesome. There's a lovely red one with a net on it that I think was very fetching. And becca found an awesome one with pink tassels ALL THE WAY AROUND THE BRIM. What is not to love about tassels on a hat? I also scored a lovely lion bead that I now need to turn into a necklace some how. It's all liony and wonderful. I ran into my cousin (ish. he's a million times removed and a cousin of a cousin I believe). He literally ran screaming, and informed me that he is the weird cousin and I was not supposed to be at events like this! What's up with that? I believe that I claim the weird cousin status. Then again he is older so maybe he has the first right to it, but he has to share damn it! The Cousins of Doom arrived yesterday. They haven't been too bad. We played life. We watched some TV. The little ones are freakin' annoying though. I don't like 5-8 year olds in the first place, but these are particularly horrible. "I have to show you something!" or "what's that?" Or "can I try some of that?" or "I need a drink of water." They do NOT understand sarcasam and that leads to some very confusing conversations seeing as my whole family is very sarcastic. I escaped to the Taum's house for a few hours last night. I saw some old pictures of Daddy Walter (from when he was in like kindergarten-marine corps). I was supposed to be chicken balling/candy making today, but Renee had to bail on me. She's taking care of Robin's day care kids while Robin is in the ER. She's got a staff infection in her face which is making it quite swollen. So I suppose NeeNee and I will have to make chickenballs another day. I should also be shortly acquiring a recipe for the msot delicious soft gingersnap cookies ever. My cousin Georgina made them and has promised to send the recipe as soon as she gets home so she can copy it. I'm very excited because these are DELICIOUS. Anyway, my quiche timer is going off and there's 10 people to feed. Happy holidays if you're already celebrating! Tags: dickens, faire, family, food
Current Mood:  amused
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Last night was the viewing. I finally cried. It was good. Everyone says gram looked good. The negligee that allyson put her in is, apparently tasteful. Allyson tried to offer me the necklace that grandma is wearing, but I'm really not interested in it. A lot of family I showed up that I don't remember meeting before, but they all remember me as a precocious five year old. None of them remember tori as she was still in the womb when they last saw her. The funeral is today. Allyson is planning a second party at her house in Dublin afterward. The family will be divided, but there are no hard feelings coming from ourside of the family. Even if we only end up with friends at our house, we're looking at 25-30 people. Allyson continues her drama as the funeral possess. You know, I've realized that this entry talked more about Allyson than grandma, and this is about her funeral. That's messed up, but it's what's bothering me now. Bobby already made me cry this morning when he called to read the eulogy that he wrote for grandma. It's not his best writing, but he hit all of the important points. I've had a headache for four days now. Think there's a little tension in my life? I've found that two advil and caffine make it better. I have to go finish getting dressed. The funeral starts in just a few minutes. Tags: allyson, grandma
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cayleofkinthya's journal
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